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Program</strong></h3> <p>ACME Strategic Consultants is now officially appointed as trainer under Prolus Scheme and SBL Khas Training Program</p> <p><a href="index.php?page=program-list">Click here to see more</a></p> </div> </div> <div class="NewsSummary"> <div class="NewsSummaryContent"> <strong>Train and Place Programme</strong> <p><text-align="justify">Acme Strategic Consultants has been appointed by Malaysian Human Resource Development Board to conduct Train the Trainer program. We are the 1st company in Sarawak authorized by the PSMB to run the program in the country. We have been given the approval to to conduct such a program to help unemployed graduates, youth and retrenched workers to equip them for employment</p> <br/> <br/> <a href="index.php?page=train_place">Read more</a> </div> </div>  </div> </div> </div> <div class="back1"> <div class="back2"> <div class="back3"> <div id="main"> <div style="float: right;"><a href="http://www.jlasc.com/index.php?mact=Printing,cntnt01,output,0&cntnt01url=aHR0cDovL3d3dy5qbGFzYy5jb20vaW5kZXgucGhwP3BhZ2U9dmFjYW5jeS1hdmFpbGFibGUmc2hvd3RlbXBsYXRlPWZhbHNl&cntnt01pageid=76&cntnt01script=1&cntnt01returnid=76" class="noprint" rel="nofollow"> <img src="modules/Printing/printbutton.gif" title="Print this page" alt="Print this page" /> </a> </div> <h2>Vacancy Available</h2> <h1><strong><span style="text-decoration: underline;">Technical Specialist </span></strong><strong> - </strong>One Vacancy</h1> <p> </p> <p>We have immediate vacancy available for to work with our clients with Aspectech Sdn Bhd.</p> <p><strong><span style="text-decoration: underline;">Overview</span></strong></p> <ul> <li>Work with customers on technical issues received via phone call or e-mail.Complete research and provide solutions to customers. </li> <li>Communicate effectively and efficiently to customers.</li> <li>Work as a team to accomplish the goals and objectives of the support organization.</li> </ul> <p> </p> <p><strong><span style="text-decoration: underline;">Responsibility</span></strong></p> <ul> <li>Research technical questions or issues raised by customers. Follow the User Guide metrics to appropriately escalate calls. </li> </ul> <ul> <li>Communicate problem resolution to customers according to agreed upon follow-up commitments.</li> <li>Track all open and pending customer calls. Call resolutions are to be completed in compliance with the User Guide metrics. Calls are to remain open a maximum of thirty days from the initial call, unless approved by the Support Manager.</li> <li>Provide on-site and phone installation support to customers, as needed.</li> <li>Provide product training to customers and internal staff.</li> <li>Determine when an issue needs development attention and report the issue on the weekly “Critical Issues Report”.</li> <li>Create Scopus Solutions as indicated in the Scopus Solutions guidelines.</li> <li>Schedule Technical Consultants for appropriate coverage.</li> <li>Provide beta and early release support.</li> <li>Participate in the hiring process for new Technical Consultants.</li> <li>Participate in bug review meetings and represent customer viewpoints by soliciting feedback from the Support group.</li> </ul> <p><strong> </strong></p> <p><strong><span style="text-decoration: underline;">Qualifications:</span></strong></p> <p><strong><span style="text-decoration: underline;"> </span></strong></p> <ul> <li>Recognized Bachelor degree in Chemical Engineering<strong> </strong></li> <li>Required 10 years related working experiences</li> <li>Excellent communication and customer relationship skills</li> <li>Troubleshooting skills</li> <li>Process simulation and modeling experience is mandatory</li> </ul> <p> </p> <p>Interested, please write in confidence to:-</p> <p><strong>Acme Strategic Consultants Sdn Bhd</strong></p> <p>P.O.Box A869</p> <p>93180 Kuching, Sarawak.</p> <p>Email: <a href="mailto:wendy@jlasc.com">wendy@jlasc.com</a></p> <p>Person to contact: Wendy Tan</p> <p>Phone: 082 231 559 Fax: 082 230 490</p> Closing Date: September 15<sup>th</sup>, 2009. <p> </p> <br /> <hr class="accessibility" /> <div class="clear"> </div> </div> </div> </div> </div> </div> <div class="footback"> <div id="footer"> <div id="footrt"> <div> <p>ACME Strategic Consultants © Copyright 1998 - 2009 <br /> All Rights Reserved<br /> Visitors Online : <script type="text/javascript"> /* <![CDATA[ */ writeResolutionCookie(); function writeResolutionCookie() { var date = new Date(); date.setTime(date.getTime()+(60*60*1000)); var the_cookie_date = date; var the_cookie = "cmsms_statistics_module_resolution="+ screen.width +"x"+ screen.height; var the_cookie = the_cookie + ";expires=" + the_cookie_date; document.cookie=the_cookie; var bn=navigator.appName; // Browser Name if (bn.substring(0,9)=="Microsoft") { bn="MSIE"; // browser name, cont'd }; var cd=(bn=="MSIE")?screen.colorDepth:screen.pixelDepth; // Color depth if (cd!="undefined") { var the_depthcookie="cmsms_statistics_module_colordepth="; the_depthcookie=the_depthcookie+cd; the_depthcookie = the_depthcookie + ";expires=" + the_cookie_date; document.cookie=the_depthcookie; } } /* ]]> */ </script> 1 <br /> Total Visitors: 13879</p> </div> </div> <div class="clear"></div> </div> </div> </div> </ div> </body> </html>