| Meeting Ethical Standards - Models and encourages high standards of honesty, integrity, trust and openness. Respects the confidentiality of information and concerns shared by others. Acts in a way that reflects relevant law, policy and procedures, and organization values.
Diversity Appreciation - Respects each person regardless of background, race, age, gender, disability, lifestyle or viewpoint.
Establishing Focus - Acts to align one’s own goals with the strategic direction of the organization.
Flexibility - Adjusts style and approach to suit situations that involve rapidly challenging tasks, shifting priorities, simultaneous demands or transitions into new assignments. |
Leading Change - Challenges the status quo and champions new initiatives. Maintains effectiveness under stress or when circumstances change suddenly. Considers change as an opportunity for improvement.
Conflict Management - Recognizes differences of opinion, brings them out in the open for discussion, and looks for “win-win” situations. Uses appropriate interpersonal styles to reduce tension or conflict between two or more people.
Risk Management - Fosters a culture of behaviors in order to protect company assets and the safety of customers and associates.
Leadership - Conveys the authority and confidence necessary to establish credibility, drive results and lead by example. |
Performance Management - Achieves a high level of employee performance by setting realistic, measurable goals, providing feedback and rewarding employees.
Providing Direction - Inspires, motivates and guides others toward goal accomplishment.
Delegation - Willingly assigns work to others. Provides clear guidelines, monitors, redirects and sets limits as needed. Provides challenging assignments whenever possible, sharing authority and providing resources and support.
Continuous Improvement - Fosters an environment that inspires improvement and allows one to take and manage reasonable risks. Uses appropriate methods to identify opportunities, implement solutions, and measure impact. |
Initiative - Takes a proactive, self-reliant approach, identifying and seizing opportunities and taking decisive action.
Achievement Orientation - Encourages and empowers others to achieve. Creates positive thinking, enthusiasm, a feeling of investment and a desire to excel in work and the organization.
Commitment to Quality - Establishes and models standards that guarantee exceptional quality and necessary attention to detail. Continually seeks to improve processes and does not tolerate mediocrity.
Self-direction - Works independently, knows how to take initiative and follow-through successfully. Needs little or no direction. |
Time and Task Management - Allocates time across various responsibilities and prioritizes issues quickly to respond to management’s priorities and changing conditions. Effectively manages own behavior and time, including balancing work and personal life.
Aligns Activities with Goals - Develops short- and long-range plans that are comprehensive, realistic and effective in meeting goals. Assesses goals as they are met so new goals can be defined and old goals redefined.
Accountability for Results - Takes responsibility for own and team’s decisions, judgments, actions, products, services and processes.
Takes Appropriate Risks - Takes stances or makes decisions that involve personal risk, but which are judged advantageous to the individual and organization. |
